{"id":28,"date":"2025-12-01T18:52:29","date_gmt":"2025-12-01T18:52:29","guid":{"rendered":"https:\/\/www.airdvy.com\/?page_id=28"},"modified":"2025-12-01T22:46:22","modified_gmt":"2025-12-01T22:46:22","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.airdvy.com\/index.php\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"28\" class=\"elementor elementor-28\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1efec70 e-flex e-con-boxed e-con e-parent\" data-id=\"1efec70\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-84fadab elementor-widget elementor-widget-text-editor\" data-id=\"84fadab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h1 style=\"font-style: normal; caret-color: #000000; color: #000000;\" data-start=\"389\" data-end=\"437\"><strong data-start=\"394\" data-end=\"437\">FAQ &#8211; Foire aux questions<\/strong><\/h1><hr style=\"font-style: normal;\" data-start=\"439\" data-end=\"442\" \/><h2 style=\"font-style: normal; caret-color: #000000; color: #000000;\" data-start=\"444\" data-end=\"478\"><strong data-start=\"447\" data-end=\"476\">1. Qu\u2019est-ce que AIRDVY ?<\/strong><\/h2><p style=\"font-style: normal; caret-color: #000000; color: #000000;\" data-start=\"479\" data-end=\"677\">AIRDVY est une application mobile qui permet de d\u00e9couvrir des prestataires beaut\u00e9 pr\u00e8s de chez vous, de vous inspirer gr\u00e2ce \u00e0 leurs r\u00e9alisations, et de r\u00e9server vos prestations en quelques secondes.<\/p><hr style=\"font-style: normal;\" data-start=\"679\" data-end=\"682\" \/><h2 style=\"font-style: normal; caret-color: #000000; color: #000000;\" data-start=\"684\" data-end=\"729\"><strong data-start=\"687\" data-end=\"727\">2. L\u2019application est-elle gratuite ?<\/strong><\/h2><p style=\"font-style: normal; caret-color: #000000; color: #000000;\" data-start=\"730\" data-end=\"864\">Oui. AIRDVY est enti\u00e8rement gratuite pour les utilisateurs.<br data-start=\"789\" data-end=\"792\" \/>Aucun frais n\u2019est appliqu\u00e9 pour la cr\u00e9ation de compte ou la r\u00e9servation.<\/p><hr style=\"font-style: normal;\" data-start=\"866\" data-end=\"869\" \/><h2 style=\"font-style: normal; caret-color: #000000; color: #000000;\" data-start=\"871\" data-end=\"912\"><strong data-start=\"874\" data-end=\"910\">3. Comment prendre rendez-vous ?<\/strong><\/h2><p style=\"font-style: normal; caret-color: #000000; color: #000000;\" data-start=\"913\" data-end=\"934\">Il vous suffit de :<\/p><ol style=\"font-style: normal; caret-color: #000000; color: #000000;\" data-start=\"935\" data-end=\"1060\"><li data-start=\"935\" data-end=\"962\"><p data-start=\"938\" data-end=\"962\">Choisir un prestataire<\/p><\/li><li data-start=\"963\" data-end=\"995\"><p data-start=\"966\" data-end=\"995\">S\u00e9lectionner une prestation<\/p><\/li><li data-start=\"996\" data-end=\"1030\"><p data-start=\"999\" data-end=\"1030\">Choisir un cr\u00e9neau disponible<\/p><\/li><li data-start=\"1031\" data-end=\"1060\"><p data-start=\"1034\" data-end=\"1060\">Confirmer le rendez-vous<\/p><\/li><\/ol><p style=\"font-style: normal; caret-color: #000000; color: #000000;\" data-start=\"1062\" data-end=\"1122\">Vous recevez imm\u00e9diatement une notification de confirmation.<\/p><hr style=\"font-style: normal;\" data-start=\"1124\" data-end=\"1127\" \/><h2 style=\"font-style: normal; caret-color: #000000; color: #000000;\" data-start=\"1129\" data-end=\"1185\"><strong data-start=\"1132\" data-end=\"1183\">4. Puis-je modifier ou annuler un rendez-vous ?<\/strong><\/h2><p style=\"font-style: normal; caret-color: #000000; color: #000000;\" data-start=\"1186\" data-end=\"1306\">Oui, selon les conditions de chaque prestataire.<br data-start=\"1234\" data-end=\"1237\" \/>Vous pouvez g\u00e9rer vos rendez-vous depuis l\u2019onglet \u201cMes r\u00e9servations\u201d.<\/p><hr style=\"font-style: normal;\" data-start=\"1308\" data-end=\"1311\" \/><h2 style=\"font-style: normal; caret-color: #000000; color: #000000;\" data-start=\"1313\" data-end=\"1364\"><strong data-start=\"1316\" data-end=\"1362\">5. Comment fonctionne la g\u00e9olocalisation ?<\/strong><\/h2><p style=\"font-style: normal; caret-color: #000000; color: #000000;\" data-start=\"1365\" data-end=\"1560\">AIRDVY utilise votre position uniquement si vous acceptez la localisation.<br data-start=\"1439\" data-end=\"1442\" \/>Cela permet d\u2019afficher les prestataires les plus proches de vous.<br data-start=\"1507\" data-end=\"1510\" \/>Vous pouvez d\u00e9sactiver cette option \u00e0 tout moment.<\/p><hr style=\"font-style: normal;\" data-start=\"1562\" data-end=\"1565\" \/><h2 style=\"font-style: normal; caret-color: #000000; color: #000000;\" data-start=\"1567\" data-end=\"1611\"><strong data-start=\"1570\" data-end=\"1609\">6. Comment choisir un prestataire ?<\/strong><\/h2><p style=\"font-style: normal; caret-color: #000000; color: #000000;\" data-start=\"1612\" data-end=\"1669\">Chaque professionnel dispose d\u2019un profil complet avec :<\/p><ul style=\"font-style: normal; caret-color: #000000; color: #000000;\" data-start=\"1670\" data-end=\"1764\"><li data-start=\"1670\" data-end=\"1700\"><p data-start=\"1672\" data-end=\"1700\">photos de ses r\u00e9alisations<\/p><\/li><li data-start=\"1701\" data-end=\"1726\"><p data-start=\"1703\" data-end=\"1726\">prestations propos\u00e9es<\/p><\/li><li data-start=\"1727\" data-end=\"1737\"><p data-start=\"1729\" data-end=\"1737\">tarifs<\/p><\/li><li data-start=\"1738\" data-end=\"1746\"><p data-start=\"1740\" data-end=\"1746\">avis<\/p><\/li><li data-start=\"1747\" data-end=\"1764\"><p data-start=\"1749\" data-end=\"1764\">disponibilit\u00e9<\/p><\/li><\/ul><p style=\"font-style: normal; caret-color: #000000; color: #000000;\" data-start=\"1766\" data-end=\"1819\">Vous pouvez aussi enregistrer des profils en favoris.<\/p><hr style=\"font-style: normal;\" data-start=\"1821\" data-end=\"1824\" \/><h2 style=\"font-style: normal; caret-color: #000000; color: #000000;\" data-start=\"1826\" data-end=\"1863\"><strong data-start=\"1829\" data-end=\"1861\">7. Puis-je laisser un avis ?<\/strong><\/h2><p style=\"font-style: normal; caret-color: #000000; color: #000000;\" data-start=\"1864\" data-end=\"2006\">Oui, un avis peut \u00eatre laiss\u00e9\u00a0<strong data-start=\"1894\" data-end=\"1948\">uniquement si vous avez eu un rendez-vous confirm\u00e9<\/strong>.<br data-start=\"1949\" data-end=\"1952\" \/>Cette r\u00e8gle garantit des avis authentiques et fiables.<\/p><hr style=\"font-style: normal;\" data-start=\"2008\" data-end=\"2011\" \/><h2 style=\"font-style: normal; caret-color: #000000; color: #000000;\" data-start=\"2013\" data-end=\"2059\"><strong data-start=\"2016\" data-end=\"2057\">8. Mes donn\u00e9es sont-elles prot\u00e9g\u00e9es ?<\/strong><\/h2><p style=\"font-style: normal; caret-color: #000000; color: #000000;\" data-start=\"2060\" data-end=\"2246\">Oui. AIRDVY respecte strictement le RGPD.<br data-start=\"2101\" data-end=\"2104\" \/>Les donn\u00e9es collect\u00e9es sont s\u00e9curis\u00e9es et ne sont jamais revendues.<br data-start=\"2171\" data-end=\"2174\" \/>Tous les d\u00e9tails sont expliqu\u00e9s dans notre Politique de confidentialit\u00e9.<\/p><hr style=\"font-style: normal;\" data-start=\"2248\" data-end=\"2251\" \/><h2 style=\"font-style: normal; caret-color: #000000; color: #000000;\" data-start=\"2253\" data-end=\"2312\"><strong data-start=\"2256\" data-end=\"2310\">9. Quels types de donn\u00e9es l\u2019application collecte ?<\/strong><\/h2><p style=\"font-style: normal; caret-color: #000000; color: #000000;\" data-start=\"2313\" data-end=\"2372\">AIRDVY collecte uniquement les informations n\u00e9cessaires :<\/p><ul style=\"font-style: normal; caret-color: #000000; color: #000000;\" data-start=\"2373\" data-end=\"2515\"><li data-start=\"2373\" data-end=\"2399\"><p data-start=\"2375\" data-end=\"2399\">identit\u00e9 (nom, pr\u00e9nom)<\/p><\/li><li data-start=\"2400\" data-end=\"2409\"><p data-start=\"2402\" data-end=\"2409\">email<\/p><\/li><li data-start=\"2410\" data-end=\"2433\"><p data-start=\"2412\" data-end=\"2433\">num\u00e9ro de t\u00e9l\u00e9phone<\/p><\/li><li data-start=\"2434\" data-end=\"2463\"><p data-start=\"2436\" data-end=\"2463\">localisation (si activ\u00e9e)<\/p><\/li><li data-start=\"2464\" data-end=\"2484\"><p data-start=\"2466\" data-end=\"2484\">photos de profil<\/p><\/li><li data-start=\"2485\" data-end=\"2515\"><p data-start=\"2487\" data-end=\"2515\">historique de r\u00e9servations<\/p><\/li><\/ul><p style=\"font-style: normal; caret-color: #000000; color: #000000;\" data-start=\"2517\" data-end=\"2545\">Et pour les prestataires :<\/p><ul style=\"font-style: normal; caret-color: #000000; color: #000000;\" data-start=\"2546\" data-end=\"2618\"><li data-start=\"2546\" data-end=\"2571\"><p data-start=\"2548\" data-end=\"2571\">informations du salon<\/p><\/li><li data-start=\"2572\" data-end=\"2590\"><p data-start=\"2574\" data-end=\"2590\">disponibilit\u00e9s<\/p><\/li><li data-start=\"2591\" data-end=\"2618\"><p data-start=\"2593\" data-end=\"2618\">photos des r\u00e9alisations<\/p><\/li><\/ul><hr style=\"font-style: normal;\" data-start=\"2620\" data-end=\"2623\" \/><h2 style=\"font-style: normal; caret-color: #000000; color: #000000;\" data-start=\"2625\" data-end=\"2672\"><strong data-start=\"2628\" data-end=\"2670\">10. Comment sont g\u00e9r\u00e9s les paiements ?<\/strong><\/h2><p style=\"font-style: normal; caret-color: #000000; color: #000000;\" data-start=\"2673\" data-end=\"2791\">Les paiements (si propos\u00e9s) sont trait\u00e9s en toute s\u00e9curit\u00e9 via\u00a0<strong data-start=\"2736\" data-end=\"2746\">Stripe<\/strong>, une solution conforme aux normes bancaires.<\/p><hr style=\"font-style: normal;\" data-start=\"2793\" data-end=\"2796\" \/><h2 style=\"font-style: normal; caret-color: #000000; color: #000000;\" data-start=\"2798\" data-end=\"2852\"><strong data-start=\"2801\" data-end=\"2850\">11. AIRDVY intervient-elle dans les litiges ?<\/strong><\/h2><p style=\"font-style: normal; caret-color: #000000; color: #000000;\" data-start=\"2853\" data-end=\"3035\">AIRDVY peut faciliter la communication entre l\u2019utilisateur et le prestataire, mais n\u2019est pas responsable des prestations r\u00e9alis\u00e9es, car chaque prestataire est totalement ind\u00e9pendant.<\/p><hr style=\"font-style: normal;\" data-start=\"3037\" data-end=\"3040\" \/><h2 style=\"font-style: normal; caret-color: #000000; color: #000000;\" data-start=\"3042\" data-end=\"3102\"><strong data-start=\"3045\" data-end=\"3100\">12. Je suis prestataire, comment rejoindre AIRDVY ?<\/strong><\/h2><p style=\"font-style: normal; caret-color: #000000; color: #000000;\" data-start=\"3103\" data-end=\"3270\">Il suffit de nous contacter via :<br data-start=\"3136\" data-end=\"3139\" \/>\ud83d\udce7\u00a0<a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3142\" data-end=\"3160\">contact@airdvy.com<\/a><br data-start=\"3160\" data-end=\"3163\" \/>Nous vous guiderons dans la cr\u00e9ation de votre profil ainsi que dans la configuration de vos disponibilit\u00e9s.<\/p><hr style=\"font-style: normal;\" data-start=\"3272\" data-end=\"3275\" \/><h2 style=\"font-style: normal; caret-color: #000000; color: #000000;\" data-start=\"3277\" data-end=\"3324\"><strong data-start=\"3280\" data-end=\"3322\">13. AIRDVY prend-elle une commission ?<\/strong><\/h2><p style=\"font-style: normal; caret-color: #000000; color: #000000;\" data-start=\"3325\" data-end=\"3505\">Les utilisateurs ne paient aucune commission.<br data-start=\"3370\" data-end=\"3373\" \/>Les \u00e9ventuelles options payantes pour prestataires sont expliqu\u00e9es directement lors de l\u2019inscription ou de la demande d\u2019information.<\/p><hr style=\"font-style: normal;\" data-start=\"3507\" data-end=\"3510\" \/><h2 style=\"font-style: normal; caret-color: #000000; color: #000000;\" data-start=\"3512\" data-end=\"3555\"><strong data-start=\"3515\" data-end=\"3553\">14. Comment supprimer mon compte ?<\/strong><\/h2><p style=\"font-style: normal; caret-color: #000000; color: #000000;\" data-start=\"3556\" data-end=\"3699\">Vous pouvez demander la suppression \u00e0 tout moment via :<br data-start=\"3611\" data-end=\"3614\" \/>\ud83d\udce7\u00a0<a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3617\" data-end=\"3635\">contact@airdvy.com<\/a><br data-start=\"3635\" data-end=\"3638\" \/>Votre compte sera supprim\u00e9 dans un d\u00e9lai maximal de 30 jours.<\/p><hr style=\"font-style: normal;\" data-start=\"3701\" data-end=\"3704\" \/><h2 style=\"font-style: normal; caret-color: #000000; color: #000000;\" data-start=\"3706\" data-end=\"3770\"><strong data-start=\"3709\" data-end=\"3768\">15. Je n\u2019arrive pas \u00e0 acc\u00e9der \u00e0 mon compte. Que faire ?<\/strong><\/h2><p style=\"font-style: normal; caret-color: #000000; color: #000000;\" data-start=\"3771\" data-end=\"3888\">Utilisez la fonction \u201cMot de passe oubli\u00e9\u201d pour r\u00e9initialiser votre acc\u00e8s.<br data-start=\"3845\" data-end=\"3848\" \/>Si le probl\u00e8me persiste, contactez-nous.<\/p><hr style=\"font-style: normal;\" data-start=\"3890\" data-end=\"3893\" \/><h2 style=\"font-style: normal; caret-color: #000000; color: #000000;\" data-start=\"3895\" data-end=\"3957\"><strong data-start=\"3898\" data-end=\"3955\">16. AIRDVY est-elle disponible dans toute la France ?<\/strong><\/h2><p style=\"font-style: normal; caret-color: #000000; color: #000000;\" data-start=\"3958\" data-end=\"4100\">Le service est en d\u00e9ploiement progressif.<br data-start=\"3999\" data-end=\"4002\" \/>L\u2019application est accessible partout, mais le nombre de prestataires peut varier selon les villes.<\/p><hr style=\"font-style: normal;\" data-start=\"4102\" data-end=\"4105\" \/><h2 style=\"font-style: normal; caret-color: #000000; color: #000000;\" data-start=\"4107\" data-end=\"4146\"><strong data-start=\"4110\" data-end=\"4144\">17. Comment contacter AIRDVY ?<\/strong><\/h2><p style=\"font-style: normal; caret-color: #000000; color: #000000;\" data-start=\"4147\" data-end=\"4233\">Par email :\u00a0<strong data-start=\"4159\" data-end=\"4181\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"4161\" data-end=\"4179\">contact@airdvy.com<\/a><\/strong><br data-start=\"4181\" data-end=\"4184\" \/>Ou via le formulaire de contact de l\u2019application.<\/p><hr style=\"font-style: normal;\" data-start=\"4235\" data-end=\"4238\" \/><h2 style=\"font-style: normal; caret-color: #000000; color: #000000;\" data-start=\"4240\" data-end=\"4303\"><strong data-start=\"4243\" data-end=\"4301\">18. Les photos des prestataires sont-elles v\u00e9rifi\u00e9es ?<\/strong><\/h2><p style=\"font-style: normal; caret-color: #000000; color: #000000;\" data-start=\"4304\" data-end=\"4441\">Les prestataires s\u2019engagent \u00e0 publier uniquement des r\u00e9alisations dont ils sont auteurs.<br data-start=\"4392\" data-end=\"4395\" \/>AIRDVY peut supprimer tout contenu frauduleux.<\/p><hr style=\"font-style: normal;\" data-start=\"4443\" data-end=\"4446\" \/><h2 style=\"font-style: normal; caret-color: #000000; color: #000000;\" data-start=\"4448\" data-end=\"4502\"><strong data-start=\"4451\" data-end=\"4500\">19. Pourquoi certains avis sont-ils masqu\u00e9s ?<\/strong><\/h2><p style=\"font-style: normal; caret-color: #000000; color: #000000;\" data-start=\"4503\" data-end=\"4617\">Les avis ne provenant pas d\u2019un rendez-vous confirm\u00e9 peuvent \u00eatre refus\u00e9s pour garantir l\u2019authenticit\u00e9 des retours.<\/p><hr style=\"font-style: normal;\" data-start=\"4619\" data-end=\"4622\" \/><h2 style=\"font-style: normal; caret-color: #000000; color: #000000;\" data-start=\"4624\" data-end=\"4678\"><strong data-start=\"4627\" data-end=\"4676\">20. AIRDVY propose-t-elle un service client ?<\/strong><\/h2><p style=\"font-style: normal; caret-color: #000000; color: #000000;\" data-start=\"4679\" data-end=\"4759\">Oui, l\u2019\u00e9quipe est disponible par email et vous r\u00e9pond dans les meilleurs d\u00e9lais.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ &#8211; Foire aux questions 1. Qu\u2019est-ce que AIRDVY ? AIRDVY est une application mobile qui permet de d\u00e9couvrir des [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-28","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.airdvy.com\/index.php\/wp-json\/wp\/v2\/pages\/28","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.airdvy.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.airdvy.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.airdvy.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.airdvy.com\/index.php\/wp-json\/wp\/v2\/comments?post=28"}],"version-history":[{"count":4,"href":"https:\/\/www.airdvy.com\/index.php\/wp-json\/wp\/v2\/pages\/28\/revisions"}],"predecessor-version":[{"id":132,"href":"https:\/\/www.airdvy.com\/index.php\/wp-json\/wp\/v2\/pages\/28\/revisions\/132"}],"wp:attachment":[{"href":"https:\/\/www.airdvy.com\/index.php\/wp-json\/wp\/v2\/media?parent=28"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}